How do I request a GeoSnake trial extension?

Summary

When it makes sense to ask for a little more trial time.

What this is and why it matters

There is no visible self-serve trial extension control in the current app, so extension requests are a support conversation, not a button-click workflow.

Most billing work happens in `/dashboard/billing`. That page is the source of truth for the current plan, invoices, renewal timing, payment issues, and any Stripe-backed manage flow that is available to the organization.

What to do

• First check whether the team actually finished the core evaluation steps: setup, first scan, and one real review.
• If not, write down exactly what is incomplete and why the team could not make a decision during the original trial window.
• Prepare the organization name, trial end date, and a short summary of what was already tested.
• Contact support with the specific extension request and the amount of extra time needed.

Helpful tips

• Vague extension requests are weak. Explain the blocker.
• Ask for extra time only if the team will actually use it.
• If internal approvals are the real blocker, say that directly.

Possible issues and troubleshooting

• If the page does not show the action you expected, check whether you are signed in as an owner or admin for the current organization.
• If billing details, invoices, or payment status look stale, refresh the Billing page before assuming the data is wrong.
• If a paid billing flow is handled outside self-serve checkout, treat that as a managed plan or procurement case rather than a product bug.

What to do next

If the issue is still unresolved, collect the organization name, invoice or renewal date, and a screenshot of the exact billing state before contacting support.